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Terms of Service

Effective date: 10 May 2026 | Last updated: 10 May 2026

These Terms of Service ("Terms") govern the relationship between Socei, a proprietorship firm of Preeti Singhal, registered at Sr No-13/B,1/2/3, Wadgaonsheri, Sophoronia, Wadgaonsheri, Pune, Maharashtra 411014 ("Provider", "we", "us") and your co-operative housing society or association ("Customer", "you", "your society") for the use of the Socei platform, mobile applications, and related services (collectively, the "Services").

By registering your society on Socei or using our applications, you agree to these Terms. If you do not agree, do not use our Services.

1. Service Description

Socei provides a cloud-based society management platform including automated billing, member and vendor management, UPI payment collection, bank reconciliation, TDS/GST compliance workflows, AI-assisted tools, mobile applications, and related services. Each subscription covers one registered co-operative housing society (one legal entity per account).

2. Service Modes

Socei offers two distinct modes of engagement:

2.1 Self-Service Mode

The Customer's managing committee or designated representative operates the platform directly. The Customer is responsible for entering member data, generating bills, recording payments, managing vendor invoices, and approving compliance filings. Socei provides the software platform, hosting, technical support, and periodic updates.

2.2 Managed Service Mode

Socei assigns a qualified accounting representative who performs the following on the Customer's behalf:

  • Data entry of member charges, supplier invoices, payments, and bank statements into the Socei platform
  • Generation and delivery of member bills, account statements, and overdue statements
  • Bank statement reconciliation
  • Preparation of quarterly and annual financial reports (trial balance, balance sheet, profit and loss statement)
  • TDS computation, return preparation, and filing with TRACES where configured
  • GST billing and GSTR filing where the Customer subscribes to the GST plan
  • Optional annual audit coordination and filing with the Registrar of Co-operative Societies

Account auditing services are performed by a Chartered Accountant as required by law. Other accounting operations are carried out by qualified graduates under the supervision of a CA. The representative may be replaced by the Provider without the Customer's written approval; however, the Provider shall ensure continuity and smooth flow of business.

3. Plans and Pricing

Self-Service Plans

  • Starter (Free): Up to 50 residential units, core billing and member mode only
  • Standard (₹10/unit/month): 51+ units, multi-role mobile app, AI-assisted tools, and selected TDS compliance workflows

Managed Service Plans

  • Professional (₹50/unit/month): Dedicated accountant, full TDS compliance, bank reconciliation, and financial reporting
  • Professional GST (₹100/unit/month): All of Professional plus GST billing, input credit tracking, and GSTR filing

General

  • Pricing is per residential or commercial unit. Parking units are not counted separately.
  • Managed service plans require a minimum of 100 units.
  • GST at 18% is applicable on all subscription fees.
  • Fee schedules may be revised annually. The Provider will notify the Customer in writing of any revised fee schedule at the start of the financial year. The revised schedule is deemed accepted unless the Customer raises written objections within 15 days. If the parties cannot agree on revised fees, either party may terminate under Section 9.
  • Payment is due within 7 days of the date of invoice. Overdue amounts attract interest at 18% per annum.

4. Customer Responsibilities

  • You are responsible for the accuracy, completeness, and legality of member, financial, and compliance data entered into or provided for entry on the platform
  • TDS and GST filings are prepared based on data you provide or approve; final review and approval remain the managing committee's responsibility
  • You must ensure authorised access only — do not share admin or staff credentials
  • You must comply with applicable co-operative society laws including the Maharashtra Co-operative Societies Act, 1960 (or your state equivalent), the Income Tax Act, 1961, and the Goods and Services Tax Act, 2017
  • For managed service plans, the Customer shall designate a representative (chairman, secretary, or treasurer) authorised to act on behalf of the managing committee. The Customer shall provide all documents, bank statements, invoices, and approvals in a timely manner
  • The Customer shall not directly employ or engage the Provider's employees as contractors for a period of six months from the date their employment with the Provider ends

5. Provider's Obligations

  • Maintain platform availability with commercially reasonable uptime (target 99.5%)
  • Perform all services in accordance with standard accounting practices and in compliance with applicable law
  • Keep the Customer's designated representative informed of the progress of services and refer material decisions to the managing committee
  • Maintain professional and ethical standards in performing all services
  • Provide technical support during business hours (Monday to Saturday, 10:00 AM to 6:00 PM IST)
  • Notify the Customer of any data breach within 72 hours as required under the DPDP Act, 2023

6. Independent Provider Status

Socei is, and shall at all times remain, an independent service provider. Socei shall have no power to incur any debt, obligation, or liability on behalf of the Customer or otherwise act on behalf of the Customer as an agent, except where specifically authorised for compliance filings. Neither the Customer nor any of its members shall have control over the conduct of the Provider's employees, except as set forth in these Terms.

7. Confidentiality and Data Protection

7.1 Confidentiality

The Provider, in the course of its duties, may have access to financial, accounting, statistical, and personal data of individuals associated with the Customer. All such data, documents, discussions, and information developed or received by the Provider are deemed confidential and shall not be disclosed without written authorisation by the Customer, except where disclosure is required by law.

7.2 Data Fiduciary (DPDP Act, 2023)

Socei acts as a Data Fiduciary under the Digital Personal Data Protection Act, 2023 for personal data of society members processed through the platform. We comply with the following obligations:

  • Obtain informed, explicit consent before collecting personal data
  • Process personal data only for the purposes specified in our Privacy Policy and Data Collection & Consent Policy
  • Implement reasonable security safeguards including encryption in transit (TLS 1.2+) and at rest (AES-256)
  • Ensure data accuracy and provide mechanisms for correction
  • Delete personal data when the purpose of collection is fulfilled, subject to statutory retention requirements
  • Appoint a Grievance Officer and respond to grievances within 30 days
  • Notify the Data Protection Board and affected individuals of any data breach likely to cause harm

7.3 Information Technology Act, 2000

The Provider complies with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, including:

  • Implementation of reasonable security practices for sensitive personal data (financial information, passwords, biometric data)
  • Compliance with Rule 4 (body corporate collecting SPDI must provide a privacy policy)
  • Compliance with Rule 5 (consent before collection; purpose limitation; data minimisation)
  • Compliance with Rule 6 (disclosure only with consent or where required by law)
  • Compliance with Rule 8 (implementation of IS/ISO/IEC 27001 or equivalent security standards)

7.4 Data Return

Upon termination of the agreement, the Customer may request an export of all its data in a standard machine-readable format. The export will be provided within 30 days of a written authorised request. Financial records retained under statutory obligation will remain accessible to the Customer for the legally mandated period.

7.5 No Sale of Data

The Provider shall not sell, rent, trade, or share personal data with third parties for marketing or advertising purposes. Data is shared only with processors necessary to deliver the Services, as described in the Privacy Policy.

8. Payments and Billing

Subscription fees are billed monthly per active unit. UPI payment processing for member collections is subject to Razorpay's terms and applicable gateway charges. Socei does not charge additional transaction fees on UPI collections beyond the payment gateway's charges.

All rates are exclusive of applicable taxes. GST at 18% and any other Central, State, or Local taxes shall be additional and payable at rates notified by the government.

9. Term and Termination

  • These Terms are effective from the date of registration and remain in effect until terminated
  • Self-service plans: Either party may terminate at any time. Access continues until the end of the paid period
  • Managed service plans: Either party may terminate by providing 2 months' written notice. The Provider shall be compensated for services performed up to the last working day
  • This agreement may also be terminated immediately if the parties cannot reach consensus on a revised fee schedule (Section 3)
  • Upon termination, the Customer may request a data export within 30 days. Financial and compliance records are retained for 8 years as required under the Income Tax Act, 1961 and the GST Act
  • Neither party shall have any claim against the other by reason of such termination, except for outstanding payment obligations

10. Limitation of Liability

Socei provides tools and services to assist with society administration and compliance but does not act as your tax advisor, legal counsel, or Chartered Accountant (except where a CA is specifically engaged under a managed service plan).

  • For self-service plans, the Provider is not liable for errors arising from data entered by the Customer
  • For managed service plans, the Provider's accountants shall exercise reasonable professional care. Liability for any errors or omissions is limited to the total service fees paid by the Customer in the preceding 12 months
  • The Provider is not liable for penalties arising from incorrect, incomplete, or delayed data submitted or approved by the Customer
  • The Provider is not liable for downtime caused by factors beyond its reasonable control, including internet connectivity, third-party service outages (AWS, Razorpay, government portals), force majeure events, or scheduled maintenance

11. Indemnification

The Customer shall defend, hold harmless, and indemnify the Provider, its proprietor, employees, and agents from any claim, demand, damage, liability, loss, cost, or expense resulting from wilful misconduct or negligent acts of the Customer or any of its members, employees, or agents in connection with the Services.

The Provider shall indemnify the Customer against any liability directly arising from the Provider's gross negligence or wilful misconduct in performing the Services, subject to the liability cap in Section 10.

12. Intellectual Property

All intellectual property rights in the Socei platform, mobile applications, software, AI models, and branding remain the exclusive property of the Provider. The Customer is granted a non-exclusive, non-transferable, revocable licence to use the platform for the duration of their subscription. The Customer retains ownership of all its financial data, member data, and society records.

13. Conflict of Interest

The Provider represents that it presently has no interest, direct or indirect, that would conflict with the performance of the Services, and shall not acquire any such interest during the term. Furthermore, the Provider shall avoid the appearance of any conflict of interest.

14. Data Principal Rights (DPDP Act, 2023)

Individual members of the Customer's society are "Data Principals" under the DPDP Act, 2023 and have the following rights, which the Provider facilitates through the platform:

  • Right to Access: Members may request a summary of their personal data via the app or email
  • Right to Correction: Members may update their profile data in the app or request corrections via the society manager
  • Right to Erasure: Members may request deletion of non-statutory personal data using "Delete My Account" in the app or by emailing grievance@socei.in
  • Right to Grievance Redressal: Complaints are acknowledged and resolved within 30 days
  • Right to Nominate: Members may nominate an individual to exercise their data rights in the event of death or incapacity
  • Right to Withdraw Consent: Members may withdraw consent at any time, resulting in account deactivation. Statutory financial records are retained per law.

Grievance Officer: grievance@socei.in | Response time: within 30 days

15. Governing Law and Dispute Resolution

These Terms are governed by the laws of India, including the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, the Indian Contract Act, 1872, and the Consumer Protection Act, 2019. Disputes shall first be attempted to be resolved through good-faith negotiation. Failing that, disputes are subject to the exclusive jurisdiction of the courts in Pune, Maharashtra, India.

16. Entire Agreement

These Terms, together with the Privacy Policy, Data Collection & Consent Policy, and any service-specific annexures executed by the parties, represent the entire agreement between the Customer and the Provider. These Terms supersede all prior oral or written negotiations, representations, or agreements. These Terms may not be amended except in writing signed or digitally accepted by both parties.

17. Contact

Socei (Proprietorship of Preeti Singhal)
Sr No-13/B,1/2/3, Wadgaonsheri, Sophoronia, Wadgaonsheri, Pune, Maharashtra 411014
Phone: +91 20 4509 0579
WhatsApp: +91 98817 31773
General queries: hello@socei.in
Customer service: customerservice@socei.in
Grievance Officer: grievance@socei.in